We are an online establishment that has been servicing customers for approximately 3 years now. Although; we are relatively new to e-crater, we are NOT new to satisfying online customers and supplying the best possible customer service we can. We clean and carefully package every product so it arrives safely to its new destination. Our belief is that our customers want to receive their items as quickly as possible so we ship daily (Monday-Friday). We are based out of Southwest Florida so depending on your location MANY packages can arrive USPS/FEDEX within a couple of days AFTER we have received payment for the item.
Our philosophy is that GOOD customer service isn’t about the times when things go PERFECTLY, the way they are suppose to, or according to the plan. The true test of GOOD customer service is about what you do when a situation arises. We can not satisfy every customer all the time but we love to try.
All product items come from a clean, smoke-free environment.
Our product items are a mixture of BRAND NEW and SLIGHTLY USED condition items. Any slightly used items we supply are usually in VERY GOOD condition but just need a little TLC. We describe all items’ condition by the way we would want our children to receive them. We carefully clean and inspect each item before listing it to the best of our ability. If your concerned about the condition of any item look at the descriptions and photos we provide and feel free to ask us questions. We try very hard to describe these items as accurately as possible; however, everyone has different expectations so most of the listings will describe any imperfections to you but keep in mind that we are human and from time to time do miss something. If this happens, review our terms section……
THANK YOU FOR YOUR CONSIDERATION OF US AND HAPPY SHOPPING….